Deputy Service Manager- Dudley

Gordon Moody is the UK’s leading charity dedicated to providing support and treatment for those severely affected by gambling harms. The organisation was set up in South London in 1971, and we now have centres across the UK offering residential treatment for men and women to help them reclaim and rebuild their lives through recovery in a safe and supported environment.

Along with our unique specialist treatment centres for men and women, we offer relapse prevention and aftercare programmes. We also deliver a unique Retreat & Counselling programme that combines short-stay residential treatment with ongoing at-home support.

These programmes provide seamless care and support for those in treatment along with friends and family support to help those who are affected by a loved one’s gambling harms.

The Deputy Service Manager will support the Residential Treatment Centre Manager leading the operational delivery, management and ongoing development of the residential treatment programme, ensuring that the offer is integrated and coordinated to achieve maximum effectiveness for each service user needing to access support for gambling-related harm. To ensure the team can provide service users with high-quality support, advice and information. To support the team in applying consistency of theoretical and practical working practices in Gordon Moody’s therapeutic residential treatment programme.

• To oversee the day-to-day management of the Dudley Treatment Centre (and Wolverhampton Treatment Centre, depending on operational need), as directed by the Residential Treatment Service Manager, ensuring the provision of high-quality support and KPI achievement.
• Work in line with, and ensure staff comply with, regulatory and professional standards and Gordon Moody Policy to inspire the team to have an inclusive and participatory approach.
• To efficiently support and supervise the residential staff team, ensuring that service standards are consistently delivered to the service users.
• Ensure that the team are trained in accordance with Gordon Moody’s standards defined by the internal skill matrix and identify other areas of training for further development of our staff members.
• Conduct regular quality assurance to ensure that staff members follow correct procedures, providing adequate feedback and offering remediation actions when needed.
• To provide regular reports on service performance to brief Senior Leadership and meet local and external accountability requirements.
• To oversee the weekly rota, ensuring there is adequate staff on site and for the emergency out of hours rota to be provided outside working hours, thus ensuring a clear and consistent approach to standards of care.
• Ensuring the timely maintenance work for the houses and replacement of any equipment as required and in line with budgets. Ensure that the environment is conducive to positive recovery ensuring the houses and gardens are maintained to the best possible standard.
• Responsible for ensuring data for monitoring and quality purposes is in place for the treatment programme. The role will evaluate the effectiveness and accuracy of the treatment programme’s outcomes in conjunction with the Senior Leadership Team.
• Lead the induction and probationary review of new staff members.
• To oversee monthly Health & Safety checks of communal areas, staff areas and resident’s rooms.
• To support the development of the Programme through evaluation, continuous improvement and development projects as necessary.
• To partake in learning and development opportunities, for personal development and to maintain up-to-date knowledge within the field.
• To uphold and demonstrate the organisation’s core values at all times.
• To oversee the implementation of available support structures, including managerial supervision, team meetings, clinical meetings and handovers.

Essential:

• Diploma/NVQ minimum level 5 in a relevant field in Health and Social Care or equivalent.
• Management Qualification level 3 or above
• Experience in line managing teams and individuals within the social and/or healthcare sector, including the use of professional development, performance management and safeguarding protocols.
• Case management experience with an understanding of risk, incident and safeguarding management and processes.
• Experience in the ability to lead, motivate and influence others.
• Experience in effective implementation, development and delivery of high-quality treatment services.
• Understanding of recovery-focused addiction models and of working with cross-addiction and mental health co-morbidity issues.
• Understanding of the effects of problem gambling on the problem gambler and their families, and how to effectively support them both practically and emotionally.
• A good listener.
• Creative & innovative.
• Able to see tasks through to completion.
• Decisive, challenging and open to challenge and being challenged.
• Demonstrate a commitment to Gordon Moody’s Ambitions, Values and Strategic Aims.
• Willingness to be trained and developed
• Ability to use own initiative and be proactive
• Collaborative and approachable manner
• Hardworking
• Empowering others
• Positive ‘can do’ attitude
• Willingness & ability to travel to other sites and spend nights away from home when required.

Desirable:

• Addiction treatment-specific training and/or qualification
• Level 3 Safeguarding Children & Adults
• Experience managing a recovery-orientated service.
• Experience of setting, managing and controlling budgets.
• Experience in facilitating clinical or peer supervision.
• Experience in supporting services to adhere to CQC regulatory guidance and associated rating standards.
• Knowledge and experience of delivering trauma-informed care.
• Knowledge and experience of the benefits system and working with benefits agencies.
• Current driving license.

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