Director of Operations – Head Office, Dudley

The role of the Director of Operations is central to the successful delivery of Gordon Moody’s services. The post holder is responsible for the relationship with the commissioner and will work to track current and new trends in gambling addiction while working with colleagues across the organisation to ensure that Gordon Moody’s facilities and workforce meet the needs of our treatment programs.

The Director of Operations will lead the delivery of the KPIs as set out in our contract with GambleAware, drawing from and leading resources from across the organisation to ensure that Gordon Moody meets all commissioned contractual obligations.

Areas of Responsibility:

Senior Leadership Team

• To sit as part of the Senior Management Team (SLT) alongside the Finance Director, HR Director, Commercial Director, and Clinical Director to support the wider management team and services in recovery infrastructure and treatment.
• Work closely with the Clinical Director to ensure that Gordon Moody’s services deliver the highest quality treatment to those most in need.

Cross-Functional Working

• Work with the Finance Team to ensure that services are delivered on budget and that no service is delivered in deficit.
• Work alongside the Quality Team to ensure all treatment providers within Gordon Moody are compliant with CQC regulatory guidance for potential inspections and rating standards within each regulated domain: Safe, Well-Led, Effective, Caring, and Responsive.

Team Management

• Lead and manage the delivery teams and clinical functions within Gordon Moody as well as day to day running of the service.
• Overall responsibility for the following operational functions of the GambleAware contract services including:
  • Enhanced male residential services
  • Enhanced women’s residential services
  • Standard male residential services
  • Mixed model of care/Retreat and Counselling
  • Pre- and Post-treatment Support
  • Admissions for treatment
• Responsibility for all well-being and clinical key performance indicators.
• Monitor and manage the team’s performance to ensure it meets expectations and agreed performance criteria.

Stakeholders

• Provide reports, information, and analysis for the Leadership Team, Board of Trustees, Commissioners, Regulatory Bodies, and other planning processes as required.
• Create and manage stakeholder partnerships that facilitate improved awareness of and access to clinical services.
• Represent our services externally and promote clear care pathways and integration with a range of statutory and third-sector services.

Performance

• Support the service to achieve its financial targets, by supporting effective financial forecasting, budget development and control, and cost-effective operations within the service.
• Always ensure compliance in line with Gordon Moody’s financial procedures, reporting progress, and escalating concerns to the CEO.
• Leading on quality control within the services.
• Ensures high service performance.

Person Specification:

• Demonstrable experience of senior level management gained within a regulated therapeutic, substance misuse, or clinical environment.
• Experience in managing facilities and health and safety requirements/compliance.
• Evidence of successfully leading and inspiring multiple teams, shaping and influencing their future and direction.
• Evidence of a strong focus on performance management and line managing clinical staff as well as success in delivering multiple, complex objectives.
• Evidence of education to graduate level or equivalent CPD.
• Evidence of influencing and delivering cultural change and leading successful business critical change initiatives and programmes.
• Experience in developing productive relationships with key internal and external stakeholders and the credibility to act as an ambassador for Gordon Moody.
• The ability to assimilate the CQC’s regulatory framework quickly and develop and apply policies/projects to meet statutory objectives.
• Significant experience in developing, implementing, and managing addiction/mental health treatment programmes.
• Proven ability to analyse data and make and implement timely decisions based on evidence.
• Strong financial planning experience, with the proven ability to manage discretionary budgets appropriately (£4m+).
• Experience in procurement, commissioning, tendering, and contract monitoring.
• Willingness and ability to travel to other sites and spend nights away from home when required.
• Understanding of leading clinical governance systems and processes.
• Demonstrable commitment to promoting equality and diversity.

Company Benefits:

• 28 days of holiday plus Bank Holidays
• Paycare scheme
• BetterSpace membership
• AbleFutures partnership
• Increased company pension contribution
• Strong career progression opportunities
• Supportive working environment
• Family-friendly policies
• Company events

Gordon Moody Values: Passionate, Respectful, Open, United and Dynamic

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