Closing Date: February 29, 2024
Reporting to: Residential Service Manager
Location: Wolverhampton
Salary: £22,494.00 - £25,839.00
Hours: Rolling Rota of shift pattern work including weekends and evenings
Related Documents:

Gordon Moody is the UK’s leading charity dedicated to providing support and treatment for gambling addiction. We have been at the frontline for more than 50 years helping people reclaim and rebuild their lives through recovery in safe, supported environments. Our treatment centres are located across the UK, and we have exciting plans to extend our services in the coming years so that we can support more people to live their lives free from gambling addiction.

We have an exciting opportunity for an enthusiastic individual to join our Women’s Residential Treatment programme.

Within the role, you will be required to provide effective support to the Gordon Moody rehabilitation program in a way that enables service users to overcome their addiction to gambling and move forward to recovery and independent living.

We are looking for individuals who are looking into a rewarding role supporting our service users throughout the night to ensure the safety and well-being, followed by a morning handover to ensure information is communicated effectively.


  • To ensure all service users are on site and remain on-site throughout the evening.
  • Check CCTV regularly.
  • Regularly check the grounds of the residential site to ensure it is secure.
  • Report any security concerns you have to management.
  • To complete any tasks to hand over.
  • If needed, contact the on-call team/management with any concerns or incidents you may have.
  • To liaise with a range of health, justice, and social care agencies to service users’ needs and recovery where appropriate.
  • To assist and provide advocacy for residents with communication issues where appropriate.
  • To address problems arising within the house on an individual basis or within house meetings and provide emotional support when needed.
  • To support service users to develop their living skills e.g., budgeting, shopping, cooking, cleaning.
  • To support service users to plan for indoor and outdoor recreational and recovery-based activities.
  • To support service users to meet their wider health and social care needs, both whilst in treatment and on exit to the community, in line with their support plans and liaison with the therapists.
  • To undertake evening Health & Safety checks of communal areas and staff areas. To report back and arrange repairs to the Centre Manager.
  • To support the development of the Programme through evaluation, continuous improvement, and development projects as necessary.
  • To proactively support the work of the organisation with external stakeholders
  • To partake in learning and development opportunities, for personal development and to maintain up-to-date knowledge within the field.
  • To uphold and demonstrate the organisation’s core always values.
  • To carry out required administration functions, including risk assessments, incident reporting, correspondence, monitoring, data capture and updating the electronic case management database, ensuring quality record always keeping.
  • To partake in available support structures, including managerial supervision, team meetings, clinical meetings, and handovers.



  • Level 3 NVQ Advice and Guidance or equivalent.
  • Strong organisational skills such as support planning within vulnerable groups.
  • Efficient communication skills to complete both written and verbal reporting.
  • A broad understanding of risk, incident and safeguarding processes.
  • The ability to negotiate, advocate, advise and signpost.
  • To be able to build and establish working relationships with partner agencies.
  • Have the ability to handle crises and the flexibility to meet a number of needs.
  • To be able to work independently, as part of a team and in the wider organisation.


  • Experience working in a structured health and social care environment.
  • Have knowledge and experience of the benefits system.
  • Completed training in therapeutic approaches.
  • Worked directly with vulnerable people and/or groups.
  • Experience in facilitating group work within vulnerable groups.


A rolling rota of shift pattern work including weekends and evenings.


  • 36 days of holiday including Bank Holidays
  • Paycare scheme
  • BetterSpace membership
  • AbleFutures partnership
  • Increased company pension contribution
  • Strong career progression opportunities
  • Supportive working environment
  • Family-friendly policies
  • Company events

Gordon Moody Values: Passionate, Respectful, Open, United and Dynamic

APPLY FOR THIS POSITION: Night Support Worker- Wolverhampton

If you are interested, please complete the online application form below OR submit a CV with a cover letter explaining why you would be suitable for the role and return it to


Return to Vacancies list

Gordon Moody

Find out more about Gordon Moody

If you want to find out more about what we do, how you can help personally or support us as an organisation then please get in touch and we’ll send you updates with our latest information and news.

Translate »