Training Service Manager

Gordon Moody is the UK’s leading charity dedicated to providing support and treatment for those severely affected by gambling harms. The organisation was set up in South London in 1971, and we now have centres across the UK offering residential treatment for men and women to help them reclaim and rebuild their lives through recovery in a safe, supported environment. 

Along with our unique specialist treatment centres for men and women, we offer recovery housing that provides residential relapse prevention and aftercare programmes. We also deliver a unique Retreat & Counselling programme that combines short-stay residential treatment with ongoing at-home support. These programmes provide seamless care and support for those in treatment along with friends and family support to help those who are affected by a loved one’s gambling harms. 

Gordon Moody is looking to recruit a Training Service Manager who will be required to manage, develop, and deliver a range of high-quality external training products provided by Gordon Moody to businesses and organisations nationally and internationally.

As the Training Service Manager you will be required to initially develop accredited Gambling First Aid Training, including writing the content, seeking accreditation, and working with developers to devise a training platform through which training can be delivered.

Thereafter the role will entail both the delivery and marketing of training as well as adopting a train-the-trainer model to build a pool of trainers who will be required to become members of the Gordon Moody Training Hub.

Responsibilities: 

• To design and develop accredited Gordon Moody Safer Gambling and associated training modules.
• To work with developers to establish an external Gordon Moody training portal.
• Client management and partnerships liaison, ensuring efficient and high-quality customer service, contract and budget management.
• Identify, pitch, and win business within a diverse clientele.
• Identify opportunities to develop the charity, designing and delivering new courses in response to market needs.
• Assess proposals for training courses and workshops we receive from clients and third parties seeking to partner or work with Gordon Moody.
• Understand clients’ training requirements and advise on the most appropriate solutions. Identify training and development needs through training needs analysis.
• Design blended training materials, courses, and programmes and produce related training materials and where appropriate, seek their accreditation.
• Undertake the programme management for both accredited and non-accredited products and services.
• Plan the delivery programme of workshops and training programmes as agreed with corporate partners, businesses, and organisations.
• Ensure the smooth handling of logistics and high standards in delivery.
• Keep up to date with methods, tools, and techniques which can be applied to achieve more effective learning and use this knowledge to propose innovative models of delivery for clients.
• Management of evaluation processes, quality assurance, data, and resolution of client issues as well as excellent record keeping evidencing progress against agreed management and delivery KPIs.
• Contribution to delivery of marketing and communications strategy including website content and promotion via networks and events.
• Effective line management of employed Trainers and self-employed Training Academy Members.
• Have effective oversight of the Training Academy.

General: 

• The post holder is required to have a full UK valid driving licence and use of own vehicle with appropriate insurance for the role.
• The post holder is required to stay overnight in hotels as required by the needs of the service.
• At all times, professionally address internal and external enquiries, courteously address internal and external customers, and show sensitivity towards those who may have mental health issues and challenges.
• To attend and fully participate in internal and external meetings and events as required by the role and as agreed by the organisation.
• Undertake a proactive role in personal development through Continuing Professional Development (CPD) and undertake an active role in training and development as required and agreed by the organisation and which is foreseen as commensurate to carrying out the role and duties.
• To participate and engage positively in regular supervision and the appraisal process.
• In addition to the duties and responsibilities listed, you may be required to perform other duties assigned by your line manager from time to time. Such duties will be reasonable and with your skills, abilities, and development needs.
• At all times, maintain organisational, client, and employee confidentiality and adhere to the General Data Protection Regulations and any subsequent legislation which supersedes said regulations.
• Undertaking all duties and acting at all times, following the organisation’s Policies and Procedures, particularly to Equality, Diversity & Inclusion, Dignity and Respect, Confidentiality, and Health & Safety.

Essential Specification: 

• Level 3 Apprenticeship Standard in Health and Social care or other relevant/equivalent qualifications.
• Experience in managing training and development of services/products.
• Proven experience in achieving course accreditation.
• Experience in designing and delivering training programmes in areas relevant to mental health and wellbeing.
• Experience in budget management, planning, forecasting, and financial reconciliation.
• Experience in sales relating to training products.
• Be a confident public speaker with excellent presentation skills and an engaging training style.
• Have the ability to listen effectively and understand a client’s brief and feedback.

Desirable Specification: 

• Accredited Mental Health First Aid Trainer.

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