Closing Date: October 21, 2022
Reporting to: Retreat & Counselling Programme Manager
Location: Nationwide
Salary: £20,000
Hours: 25 hours per week
Related Documents:
RC Administrator

We have an exciting opportunity for a Retreat and Counselling Administrator, to provide effective administrative support to the established Retreat and Counselling Rehabilitation Programme in a way that enables clients to overcome their addiction to gambling and move forward to recovery and independent living.

We provide a 4-stage treatment package combining 2 therapeutic residential stays with 2 stages of community treatment lasting a total of 12 weeks.

Position: Retreat and Counselling Administrator

Location: Nationwide

Salary: £20,000 per annum

Hours: 25 hours per week

Contract: Permanent

Benefits: 28 days’ annual leave, 6% pension contribution, occupational sick pay, eye care vouchers.

About the Role

As a Retreat and Counselling Administrator, you will provide support to Outreach Workers and Therapists in collecting information from participants prior to their induction into treatment.

Key responsibilities include:

  • To liaise with venues around the requirements of participants and support with travel arrangements where needed.
  • To complete administrative tasks required for the preparation of each programme.
  • To compile basic data as and when required around attendance and delivery of the programmes.
  • To liaise with previous participants when media or research requests are received as well as collecting longitudinal data to evidence outcomes.
  • To complete group notes on client management system as needed.
  • To assist and provide advocacy for participants with communication issues where appropriate.
  • To support the therapists in the delivery of the Programme, such as through co-facilitating or covering practical group sessions.
  • To support development of the Programme though evaluation, continuous improvement and development projects as necessary.

About You

As a Retreat and Counselling Administrator,

You will also have:

Essential Skills

  • Ability to use Word, Excel, PowerPoint & Outlook Email & Calendar
  • Strong attention to detail required
  • Ability to learn and pick new things up quickly
  • Effective communication skills both written and verbal
  • Strong administration skills required
  • Ability to handle crisis situations and work flexibly to meet

Desirable Skills

  • Previous experience in a similar role
  • Previous Charity or Third Sector experience

If you have the qualities that we are looking for and the ability to make a difference, we want to hear from you!

About the Organisation

A registered charity with over 50 years’ experience in providing residential support and treatment for people who are severely addicted to gambling, which provides advice, education and high quality innovative therapeutic support to problem gamblers and those affected by gambling, through residential, online and outreach services.

The charity is an equal opportunities employer and welcomes enquiries from everyone and values diversity in its workforce.

APPLY FOR THIS POSITION: Retreat and Counselling Administrator

If you are interested, please complete the online application form below OR submit a CV with a cover letter explaining why you would be suitable for the role and return it to


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Gordon Moody

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