Our 2022/23 data shows that we have achieved improvements and success across our services and that we have delivered successful outcomes for an increased number of service users. We have exciting plans to extend our services in the coming years so that we can support more people to live their lives free from gambling addiction.


Applications to Gordon Moody went from 619 to 885, an increase of 43%. Applications increased each quarter year-on-year with a 17% increase from Q3 to Q4. We changed our application form during the year and applicants are no longer selecting the service they would like to attend. Following assessments, places are offered for the service that meets their individual needs.

Applications in the 18-24 age group have doubled year-on-year and whilst this equates to a small percentage of our applicants, this shows that people are reaching out for support at Gordon Moody earlier than previously.

Our applications continue to be diverse but we have a smaller percentage of people applying for treatment from certain ethnic groups than we would expect when compared to UK census data. We will strive to meet demand and ensure that our treatment is available to all.

We are taking our services out to more communities and have attended PRIDE events across the country speaking to hundreds of people in the LGBTQ+ community about the support that is available.

Over half of our applicants are employed and those applying who are unemployed have halved. Applicants who are disabled/long-term sick have increased by 67%. Our collaborative work with others in the National Gambling Support Network (NGSN) and the wider treatment sector has led to a 110% increase in referrals from other organisations/gambling treatment providers.


Our vision is that all those most affected by gambling-related harm will have access to the right help, in the right place, at the right time.

The average time taken from application to decision dropped by an average of nine days (69% decrease) year-on-year. This is due to a more efficient assessment and decision process and an increase in staffing to support the process.

Accepted applications and the up-take of pre-treatment support continue to increase with those not accepted for treatment being referred to other services ensuring that we are providing the right treatment options for all those who apply.

Pre-support one-to-one sessions increased by over 200% in 2022/23, with pre-support groups doubling in the same period. Pre-treatment support is vital in holding clients until a bed space becomes available, but it is not a substitution for treatment.

Increased client complexity

We know that our client’s needs are getting more complex. Mental health issues are on the increase amongst service users, last year rising by 18%. Research indicates the prevalence of mood disorders and anxiety disorders is three times higher in gambling addicts than non-gamblers. Gambling addiction is also four times more likely to cause suicide than any other addiction. This complexity means an added challenge for our services, ensuring staff are trained to support other addictions and mental health and working in partnership with organisations that can provide specialist care.

Treatment outcomes

The average improvement of the PGSI score from the start of treatment to the end of treatment is 20 points for residential and 12 points for Retreat & Counselling (R&C) with scores remaining low post-treatment.

The improvement of CORE-10 scores from the start of treatment to the end of treatment are also very positive with an 11-point improvement in residential and a nine-point improvement with R&C. Both services see an increase in the CORE-10 score post-treatment which is why we have invested in additional post-treatment support.

Annual statistics from the National Gambling Treatment Service, now the NGSN, published for the year 2019/20 by GambleAware show average PGSI improvement scores in UK treatment of 12 and CORE-10 improvement scores of 8.


Our wrap-around programme went from strength to strength during 2022/23, with an increase in one-to-one sessions and group sessions. There was an increase in engagement from ex-service users with 188 attending one-to-one sessions and 59 attending group sessions. On average, ex-service users spent 167 days in aftercare in 2022/23.

Full data report

The full data report is available here.

For further data insights, or to discuss collaborations or contributions, please contact Emma O’Reilly – Commercial Director.

Be part of something great

A former Gordon Moody resident said:

“This service was my lifeline and has given me my life back! I can’t thank Gordon Moody and all their employees who have created such a brilliant service enough!”

Gordon Moody is growing! With more services launching to meet the increasing demand of people reaching out for support – we need your help.

From making donations to sharing our social media messages, there are loads of ways you can get involved to help people reclaim and rebuild their lives free from gambling addiction. Follow us on social: @GordonMoodyOrg.



Gordon Moody

Find out more about Gordon Moody

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